How It Works

Frequently Asked Questions

1. 1. Where does my money go? How will my gift be used?

   Your donation will go directly toward the gift category you select. If the amount raised exceeds our needs for any specific gift category, surplus funds will be directed to IJM’s most urgent needs.

   We are grateful for your generosity and promise to honor your donation in the most effective way possible. The gifts in this catalog represent IJM’s projects at the time of writing, and the costs are based on average expenses across the organization.

2. 2. What is the difference between the card options?

   For all of the gifts found in this catalog, you can choose to send either a free e-card, a mailed card we’ll send to you, or a downloadable card you can print and personalize at home. All three options include the photo and story of a survivor IJM has helped, as well as space for you to add a personal message. You can choose e-cards or downloadable cards at any time.

3. 3. I accidentally ordered an e-card when I really want to order a mailed card. What do I do?

   Please call our office at 703-465-5495 to speak with our Constituent Relations team, and we will be happy to change your order. Please note that this change in your gift order might slightly delay the shipment of your gift.

4. 4. I was sending my e-card and my message was lost. Can you retrieve it for me?

   To help prevent this from happening, we suggest that you disable your pop-up blocker in order to be notified when your session is close to timing out. Unfortunately, we do not have access to e-card messages and will not be able to retrieve it for you.

5. 5. Can I have cards mailed directly to someone else on my behalf?

   We cannot send cards directly to your gift recipients. However, you can send an e-card to be emailed directly to your gift recipient on a date you choose.

6. 6. Does IJM ship cards outside of the United States?

   At this time, we can only mail cards to addresses within the United States. For international orders, please select an e-card or downloadable card to mail yourself.

7. 7. How quickly will my card(s) be sent?

   Cards are typically mailed within 72 hours of receiving your order. You should receive your cards within 7 to 10 business days of your order.

8. 8. Will I receive a receipt for my gift, and is my gift tax-deductible?

   For orders placed via check, your receipt will be mailed to you shortly after we process your donation. Orders made online and over the phone with a credit card will be receipted via email. All gift orders are tax-deductible.

9. 9. How is IJM unique to other charities and non-profit organizations?

   Highlighted by U.S. News & World Report as one of 10 non-profits “making a difference,” IJM is unique in its holistic approach to abuse. IJM follows individual cases all the way from investigation, to rescue, to holding criminals accountable, to aftercare for survivors.

   This shows us exactly where the system does not work for the poor, and equips us to partner with local governments to actually fix those problems.

   We’re seeing communities actually transformed. After four years of IJM partnership with law enforcement in Cebu, the Philippines, outside auditors found a stunning 79% decrease in the availability of minors for sex.

   International Justice Mission complies fully with federal and state charitable solicitation requirements, is a member of Evangelical Council for Financial Accountability, and meets all the Standards for Charity Accountability of the Better Business Bureau Wise Giving Alliance.

10. 10. How secure is my information over the web?

    All online transactions to International Justice Mission are done on a secure server. This means that information entered on the transaction page is encrypted using SSL (Secure Socket Layer) before transmission. On secure pages, the website address in the bar at the top of the browser screen starts with a "closed" lock symbol and "https" instead of an "http". Our donation pages are certified by VeriSign and transactions are processed using a VeriSign merchant account. Read our privacy policy.

    If you are concerned about placing your order online, we can process your gift order over the phone. Please call our Giving Team at 703-465-5495 Monday through Friday between 9:00 a.m. and 5:30 p.m. EST.

11. 11. What will my gift recipient receive?

    You will be given the opportunity to choose how you’d like to share your gift, either with a beautiful mailed card we’ll send to you, with a downloadable card you can print at home, or with a customizable e-card. See pictures and read more here.

    You can select a beautiful printed card (which we will mail to you to personalize), a downloadable card to print at home, or a customizable e-card to share on the day you choose.

12. 12. Do you offer expedited shipping?

    We are unable to offer expedited shipping for mailed card orders at this time. If you want immediate delivery for your gifts, we encourage you to take advantage of our e-card option. We can deliver the e-card as soon as you place your order.

13. 13. Can I have my employer or my spouse’s employer match my donation made through purchasing gifts in IJM’s Gift Catalog?

    Absolutely! If you are not sure whether or not your company offers a matching gift program, you can find out here on our website by searching for your employer's name. While we encourage all donors to have their donations matched when able, we will not be able to provide additional holiday gift orders for the matched portion of your donation.

14. 14. Do you have materials for hosting a IJM table at a gift fair or weekend church service?

    To request more catalogs or other materials for your church, please fill out the request form here.